By navigating through the site or clicking on the order form/purchase confirmation button (or equivalent), you will be submitting an order which will incorporate all these Terms & Conditions.
You agree to indemnify us, including agents and service providers, from any claims, actions ordemands resulting from any breach of these Terms & Conditions or misuse of our site. We are notliable for any losses resulting from incorrect usage of this site or unauthorized access to your data.
Content on the site including design, trademarks and logos belong to the Brand owners or KingdomPride Center and you require written permission to reproduce any materials published by us.
We reserve the right to not accept your order, in which case we will not have any further obligationto you. We may accept the whole or part of your order, both in respect of the kind and quantity ofproducts ordered. Once the order has been delivered and accepted by you, we no longer hold anyliability or obligation.
Our total liability to you for the non-delivery of any products is limited to delivering the products toyou within 10 days of you informing us of the non-delivery. We reserve the right to substitute aproduct of equal or higher value in the event of supply difficulties. You may cancel this deliveryrequest any time before the shipment has been made. We will not have any responsibility for late ornon-delivery of goods arising from incorrect delivery information being provided.
We will endeavor to ensure that all pricing information on this website is accurate, however,occasionally an error may occur and goods may be wrongly priced. In the event that we discover apricing error we will, at our discretion, either: contact you and ask you whether you wish to cancelyour order or continue with the order at the correct price; or notify you that we have cancelled yourorder. We will not be obliged to supply goods or services at the incorrect price. We reserve the rightto adjust prices, offers, goods and specifications of goods at our discretion at any time before (butnot after) we deliver your order.
By registering with us or placing an order, you are confirming that you are 18 years old or above orusing the site with the permission of your legal guardian. It is your responsibility to keep your logindetails safe, as you are fully responsible for all activities that take place under your username andpassword. It is the responsibility of users to inform us if you become aware that anyone is usingyour account without your permission. You can do this by getting in touch with our customerservice team.
Information posted on our site is not intended to replace or substitute any warning, advice (likeusage, medical implications, ingredients and others) about the product. Always seek professionaladvice and read product labels for specific instructions. We accept no responsibility for inaccuratedisplay of product information or images. If reported, we shall make amends to update thisinformation on our site.
We reserve the right to terminate your registration, without providing you with a reason, in theevent of long periods of inactivity or breach of our terms and conditions. We also reserve the rightto withdraw any product or service that we offer at any time, as well as to run advertisementsabout products or services on behalf of our partners.
These Terms & Conditions will be governed by and construed in accordance with the laws of theKingdom of Bahrain and any disputes will be decided only by the Bahrain courts.
We offer you a hassle free return policy. If you are unhappy with a product, there are a number of ways that you can return it to us. As long as the product is in its original condition and packaging, the unused item can be sent back to us within 7 days of the date on the receipt. Where possible, we will organize a free pick up of the goods. If you are unhappy with your purchase, please contact our customer service team who will gladly assist you.
We strive to ensure that all products are free from defects and are delivered in excellent condition. If for any reason the product has been damaged during delivery or is missing any parts, you may choose not to accept the product. Our drivers will be happy to take the product back immediately. If you are unable to receive your order personally and notice damaged products at a later time, you can return the order by contacting our customer service team.
If you change your mind about a product you have purchased, you are able to return it and receive Kingdom Pride Center online store credits. These store credits will be credited against your online account and can be used for future purchases.
You have the choice to accept a refund or replacement. When a replacement item is requested, we will deliver the item free of cost. If you return your order directly to Kingdom Pride Center supermarket, we’ll process your refund immediately (this will take up to 5 working days for bank transfer). We can also offer you store credits for future purchases or credit the amount to your account if you have purchased the item using your credit. All refunds will be processed within 3 working days.
Perishable goods should return within 24 hours and nonperishable goods within 7 days with bill.
Frozen and freezer items cannot be returned.
In case if an incident where any electric items under warranty got complaints after using, you are free to give for service(it may take 7 days or more days to receive).
Please note : Extra fee will be charged if any damage in non-warranty parts.
We understand that you may occasionally wish to return your purchases. We will be happy to help you with the process
We do not accept , products damaged by immerse or showing signs of used, even if they are still under warranty.
Returned items should be in their original and reseal able condition, with all tags attached and original packing accompanied by a valid receipt within 7 days.
Product you wish to exchange for a different color or size, need to return the product first and purchase what you wish instead.
We do not accept any responsibility or liability for lost, damaged, stolen or any unauthorized use of use of the goods.
Clearance items should not be having the refund.
*Refunds will be processed to the original mode of payment.
#Express deliveries may be requested for areas around Sehla within a 10 kms radius, at no additional charge.
#Express delivery to other areas will be arranged within 60 to 90 minutes depending on the delivery area.
#Elite delivery can be done within 1 to 2 working days.
#Furniture delivery requires a minimum of 2 days.
#A standard delivery charge of 0.750 fils will be applied for all deliveries..
#We are accepting and delivering orders inside Kingdom of Bahrain only.
The only products we cannot refund or exchange are perishable short shelf-life products, frozen, baby products, books and items that are sold as part of the same pack, such as bundled offers.
Products like fresh fruits and vegetables need to be returned in the same day only. We cannot refund or replace items that are not in their original condition and packaging. You must repack any items you want to return in the same box and in the same condition that they were delivered. You will need to provide us with original order reference details (order number, product codes or descriptions), against which the item is being returned.
You agree to indemnify us, including agents and service providers, from any claims, actions or demands resulting from any breach of these Terms & Conditions or misuse of our site. We are not liable for any losses resulting from incorrect usage of this site or unauthorized access to your data.
Content on the site including design, trademarks and logos belong to the Brand owners or Kingdom Pride Center and you require written permission to reproduce any materials published by us.
We reserve the right to not accept your order, in which case we will not have any further obligation to you. We have the right to accept the whole or part of your order, both in respect of the kind and quantity of products ordered. Once the order has been delivered and accepted by you, we no longer hold any liability or obligation.
This section tells you what kind of personal data we may collect from you when you use our services and the personally identifiable information we may receive from other sources. Through this information, we are able to provide our services to you, where the information you give are all necessary for off-line and online transactions, operational functions and marketing activities.
We collect information related to your use of our website using cookies, web beacons, and log information. We use all this information to improve the functionality of the website every time we do an overall review of our users’ activities, which will make your access more secure and efficient.
Cookies are small files containing strings of text stored on your computer that we use to authenticate you in transactions made on our websites and deliver content specific to your interests and preferences.
Web beacons are used often together with cookies. We use web beacons to monitor the user’s activity on our website, specifically on how long users visit our web pages, so we would be able to generate reviews and results on website traffic, unique visitor counts, and other impression functions.
Log information may include website requests, operating system, browser details, date and time of your request, and cookies that may identify your browser.
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for operational use. IP addresses are not linked to personally identifiable information.
Using personal data may happen in the following circumstances regarding product and service fulfilment and transactions between the user and KPC.
Fulfilling and managing purchases and enabling sales, processing and settling payments, handling orders, and providing receipts in both physical store and our online shop
Providing customer service, processing and assistance with dispute resolution, payment processing including returns, refunds, and other transaction-related issues
Managing order management, billing, improving reorder experiences, communicating with the user about offers, other products and services
Fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, and/or back office functions
Conducting a transaction where we collect information required by law
Preventing fraudulent transactions, monitor against theft and otherwise protect our customers and our business
We disclose personal data to other organizations/companies that perform services for the requirements of our transactions—courier companies for delivery of the products and other service providers that may require personal data for efficient implementation of processes related only to this website. We do not sell, share, or rent any such personal information, unless required by special circumstances such as compliance with subpoenas, court orders, requests from legal authorities or law enforcement agencies requiring such disclosure. This website takes every precaution to protect users' information. When users submit sensitive information via the website, your information is protected both online and off-line
KPC values the importance of ensuring the security of personal data
It has implemented technical, material and organisational measures adapted to the level of sensitivity of the personal data, in order to ensure the integrity and confidentiality of the data and to protect the data against any malicious intrusion, loss, alteration or disclosure to unauthorised third parties.
Kingdom Pride Center carries out regular audits to verify that data security rules are properly applied on an operational level
Nonetheless, the security and confidentiality of personal data shall be ensured by all by applying good practices. Please remain vigilant on this issue.
*Kingdom Pride Center can be referred here to as “Kingdom Pride”, “KPC”, “we”, “our” or “us”